TERMS: TICKETS, THE PRIZE COUNTER AND CROWN CLUB

These rules are part of the CrownCade Terms of Service. “We” means CrownForge LLC. Section 18A of the Terms (Payments and Credits) also applies. In these rules, “paragraph 6.4”, “6A” and so on mean the paragraphs of section 18A. Where these rules are more specific, they control.

1. What tickets are

1.1 Two kinds, one wallet. CrownCade has two kinds of tickets:

• Tickets, which you earn by playing, taking part in events, or as a Crown Club member; and
• Gold Tickets, which you buy.

Both are held in one wallet that works across CrownCade, Crown Club, Riffkins and other CrownForge games that say they accept tickets.

1.2 A licence, not money. Tickets and Gold Tickets are Credits under paragraph 6A: a limited, personal, non-transferable, revocable licence to use CrownCade features. They are not cash, legal tender, a deposit, a gift card, a gift certificate, a prepaid card or any other stored-value or payment instrument. They have no cash value and are not a promise by us to pay anything. Except as required by applicable law, they can’t be redeemed, refunded or exchanged for cash or anything of monetary value, and they can’t be sold, transferred, gifted or traded.

1.3 Earned Tickets are promotional. Tickets are given without charge as a reward or promotion and have no value of any kind. Gold Tickets are Bought Credits.

1.4 No expiry. Tickets and Gold Tickets don’t expire while your account is open. They end when your account ends (part 7 of these rules).

2. Earning Tickets

2.1 How. You can earn Tickets for scored play, through events, and as part of Crown Club. The current earning rules and daily limits are shown on the Prize Counter page.

2.2 No chance. What you earn depends only on what you did (your scores, your event results), never on a random draw. We don’t sell chances to win anything.

2.3 Limits and pauses. Earning is limited per game and per day. We may also pause earning when our monthly reward budget runs out; the Prize Counter page says when earning will resume. Except as prohibited by applicable law, we may change or end earning rules at any time.

2.4 Fair play. Tickets earned using cheats, bots, altered scores, multiple accounts, exploits or bugs are void. We may remove them, any prizes redeemed with them, and other Tickets as needed to correct the balance, and we may take action under the Acceptable use rules.

3. Buying Gold Tickets

3.1 Who can buy. You must be at least 13 to use CrownCade. If you are under 18, you may buy Gold Tickets or Crown Club only with your parent’s or legal guardian’s permission. Parents and guardians are responsible for purchases made on a minor’s account, to the extent permitted by applicable law.

3.2 Where. Gold Tickets and Crown Club are sold only to residents of the United States.

3.3 Limits. We may set purchase and balance limits under paragraph 6.7.

4. The Prize Counter

4.1 Prizes. You use Tickets and Gold Tickets at the Prize Counter to get licences to digital prizes, such as extra rooms, cosmetics and in-game items, including prizes made by outside developers (“Prizes”). Prizes are licensed for use on CrownForge games. You don’t own them. Prizes are digital only.

4.2 One price. Each Prize has one price in tickets. Tickets and Gold Tickets count the same toward it.

4.3 Spend order. We use Gold Tickets first, oldest purchase first, then Tickets.

4.4 We are the seller. We are the seller of every Prize, including Prizes made by outside developers, and your redemption is with us. Developers have no obligation to you for it, and you have no claim against them for it.

4.5 Changes. Except as prohibited by applicable law, we may change which Prizes are offered, their prices in tickets, and how tickets and Prizes work. If we end tickets or close CrownCade, we give at least 30 days’ notice. Except as required by applicable law, you’re not entitled to a refund or compensation for unused tickets or for Prizes when we do.

5. All redemptions and sales are final, except as stated here

5.1 No refunds. Except as stated in this section, in paragraph 6, or as required by applicable law, purchases of Gold Tickets and Crown Club and redemptions of Prizes are final and non-refundable, including for unused tickets and unused membership time.

5.2 24-hour undo. You may undo a Prize redemption within 24 hours if you haven’t used, equipped or played with the Prize. The tickets go back to your wallet as the same kind you spent. This is not a cash refund. Each Prize can be undone once. A Prize made by an outside developer can’t be undone after the end of the calendar month in which you redeemed it, even within the 24 hours. Crown Club can’t be undone this way.

5.3 Charges you didn’t make, and disputes, are covered by paragraphs 6.5 and 6.6. If a payment is reversed, we may remove the Gold Tickets it bought and Prizes redeemed with them. We won’t close an account just because someone disputed a charge.

6. Crown Club

Crown Club is coming soon.

7. When your account ends

Paragraph 10 applies. Before you confirm deletion, we tell you that your Tickets, Gold Tickets and Prizes will be lost. Except as required by applicable law, all unused Tickets and Gold Tickets, and all Prizes, are forfeited without refund or compensation when your account is deleted, closed or terminated, and they can’t be moved to a new account.